Maintenance Contract - Useful tips
The regular maintenance of an elevator ensures its proper functioning and helps maintain a high level of safety. Thus, it is important to have some basic knowledge to better navigate it. Below, you will find some important points that can serve as a starting point in your research as well as some tips that can be very useful.
*Note, however, that having recourse to a consultant for your vertical transport equipment projects can go a long way in helping you obtain a better price, a better service and above all a better quality of service. You can refer to our article "Why work with a consultant" for more details.
What should you know?
It is useful to know this basic information about your equipment:
Type of elevator: Is your equipment hydraulic, hydraulic cable or traction?
Manufacturer: Is the manufacturer that your equipment is still in business or not?
Owner's manual and electrical plans: Do you have the owner's manual and copies of the electrical diagrams? In the event that you do not have them, you can contact the manufacturer.
Special conditions of the building: presence of a single elevator, aging population, people with reduced mobility, closed on weekends, daily use, etc.
Here are some important points to consider when requesting a quote from an elevator contractor.
Full or partial maintenance program
Service calls included on a regular basis or at any time
Intervention times required
Require references from a building manager who are in your area *.
Number of employees and years of service.
Avoid components* prorated or excluded in full contracts
Require proof of liability insurance
Contract terms are often five (5) years. Negotiate* three (3) years with two one-year renewal periods.
Mention that you will employ the services of an elevator consultant before the end of the term. This statement excludes companies that are not serious or dishonest.
Other practical tips
Follow up on the work by consulting the register in the machine room
Track the renewal date of your contract, as many contracts renew automatically, no notice is given ninety (90) days before the contract anniversary date.
Carry out the recommendations made by the contractor.
In the event of a dispute, appeal to the Régie du bâtiment or to a consultant.